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FAQ'S

Helpful Information

 
 

DESIGN

 

DO YOU BUILD IN?

Certainly! All our designs are bespoke and no one design is ever like another. If you're after a built in design, we can incorporate that into the overall look.

I ALREADY HAVE A DESIGN, CAN YOU MAKE IT?

The name says it all: CM Furniture Design. We're designers and pride ourselves on bespoke, one-of-a-kind installations. If you have a concept that comes close to what you're after, we can certainly use it for inspiration. It is very rare that the concept our clients show us is what ends up being ordered. There is always a size, colour or material that make the piece more suitable to their requirements. We have a very comprehensive Design Service that will pinpoint the exact look that you're after and visualise it perfectly to give you the confidence in what is being made.

I HAVE NO IDEA WHAT CONCEPT I'M AFTER. HELP!

Not really a question, but we get it all the time!

CM Furniture Design can offer an obligation free site visit to flesh out the details and make your piece unique for the space. There may be instances where the communication of the design to you may be very important to ensure that what is being costed is exactly what you're after. In these instances, we offer our Design Service (Varying in price from $95 - $POA) for the benefit of accurate, comprehensive designs that we can then base the quotation on. Having a price for a unique design is one thing, but making sure the price reflects exactly what you're after is another. The Design Service eliminates all the ambiguities when it comes to costing unique installations. Once an order is placed, the Design Service is refunded in the invoice.

WHAT IS THE DESIGN SERVICE?

In the majority of cases, our clients are after a very unique, specific or a never-before created design. In these instances, the best way to ensure what we are quoting on meshes with what you expect is to produce detailed drawings showing all the specifications. These drawings are charged from $95 and this cost if fully refunded at the time of an order. The Design Service is just that - a service, meaning that if the design isn't perfect on the first go, we refine it until it is - at no extra cost!

 

MATERIALS

 

WHAT MATERIALS ARE AVAILABLE?

No one project is ever the same and the Designers at CM Furniture Design may recommend the most appropriate material for the piece. Hardwoods, veneers, laminates, stainless steel, brass and glass are among the most common choices. We are exotic timber specialists and have a vide variety of timbers that will look fantastic that you may have never even heard of!

I'VE SCRATCHED MY TIMBER, CAN IT BE RESURFACED?

The beauty of timber is that the majority of panels can be resurfaced. This will depend on the severity of the damage and the type of finish used.


A great home remedy for the removal of light scratches is to rub a walnut kernel into the affected area and wipe off the excess with a dry lint free cloth.

 

PLACING AN ORDER

WHAT DEPOSIT DO YOU TAKE?

Once the design and quotation have been confirmed, an invoice will be issued and a 30% deposit of the total amount is to be paid. This can be organised via a credit card or via a direct bank deposit.

 
 

DELIVERY & INSTALLATION

 

CAN I PICK MY FURNITURE UP?

This highly depends on what type of furniture has been ordered. As our pieces are one of a kind and usually fully assembled at the factory, our clients may find it awkward to transport the pieces themselves.

We use skilled, professional delivery drivers who take the upmost care in the transport of your unique designs.

I NEED A DELIVERY ON A SPECIFIC DATE, CAN THAT BE ORGANISED?

Generally yes, however due to the unpredictable nature of custom installations, the estimated time of arrival is given as a two hour window. The completion of the installation may take place after this period. Our drivers are able to call you approximately 30/60 minutes before arrival.

WHAT IS THE LEAD-TIME FOR CONSTRUCTION?

Depending on the materials selected, lead-times vary from 4-6 weeks for laminate and 6-8 weeks for timber. These times begin after the acceptance of design drawings and deposit payment (Whichever is the latter).

DO YOU DELIVER OUTSIDE THE MELBOURNE METRO AREA?

Certainly! These deliveries are all treated on a case by case basis.

 

GET IN TOUCH FOR A FREE QUOTE

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0425 711 510

Melbourne VIC Australia

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© CM Furniture Design